Sales Terms (FI)

1. General Information
These sales terms outline the conditions for purchasing products from Pohjolan Maustetukku. Their purpose is to ensure transparency and fairness in all transactions between the company and its customers. Pohjolan Maustetukku is committed to ethical business practices and strives to provide a reliable and pleasant shopping experience for everyone.

2. Company Details
Pohjolan Maustetukku (Business ID: 3426370-6) operates under its official business name, with its registered address, VAT number, and contact details clearly provided on the website. Customers may contact the company through email or phone for any inquiries. All communication and transactions take place in accordance with Finnish business regulations.

3. Scope of Application
These terms apply to all purchases made through Pohjolan Maustetukku’s online store, whether by individual consumers or business customers. By placing an order, the customer agrees to these conditions. Separate agreements may apply to wholesale or business-to-business orders.

4. Definitions
In these terms, “Customer” refers to any individual or entity placing an order, “Product” refers to any item available for sale, and “Order” refers to a confirmed purchase made through the online store. The “Online Store” refers to Pohjolan Maustetukku’s official website where transactions take place.

5. Ordering Process
Customers can request products by selecting the desired items from the catalog and contacting the company to request an offer. Once the request is received, Pohjolan Maustetukku will provide a separate offer detailing the prices and availability. Orders are confirmed only after the customer accepts the offer. The company reserves the right to decline requests in cases of pricing errors, stock shortages, or other valid reasons.

6. Pricing
All prices are displayed in euros and exclude VAT unless stated otherwise. The company reserves the right to adjust prices due to market changes or typographical errors. Any such changes will not affect orders already confirmed.

7. Product Availability
Product availability is indicated on the website, but stock levels may change rapidly. Some items, such as seasonal spices, may have limited availability. If a product becomes unavailable after an order is placed, the customer will be notified promptly.

8. Payment Methods
We only accept online banking, invoice payments, and cash. Payment must be completed before dispatch unless otherwise agreed. All payment transactions are handled through trusted and encrypted services.

9. Delivery and Shipping
Pohjolan Maustetukku delivers orders through reliable shipping partners within Finland. Delivery times vary depending on the destination and product availability. The company does not currently offer international shipping unless specifically stated.

10. Shipping Costs
Shipping fees are calculated based on order weight, delivery method, and location. The total cost, including delivery, is shown at checkout. Free shipping is available for customers in Uusimaa region.

11. Order Confirmation and Tracking
After an order is placed, customers receive an email confirmation containing the order details. Once shipped, tracking information will be provided to monitor delivery progress. Customers are advised to check their confirmation carefully for any discrepancies.

12. Refund Policy
Customers are required to inspect the item immediately upon arrival. If the product is defective or incorrect, a reclamation must be made within 3 days of the purchase date. Refunds are only accepted for valid reclamations made within this period. After this timeframe, refunds will not be processed.

13. Liability Limitations
The company is not liable for indirect damages, such as loss of profit, caused by product use, delivery delays, or temporary website errors. Liability is limited to the value of the order in question.

14. Force Majeure
Pohjolan Maustetukku is not responsible for delays or failures caused by circumstances beyond its control, such as strikes, transport disruptions, natural disasters, or government actions. In such cases, obligations will be fulfilled as soon as reasonably possible.

15. Data Protection and Privacy
Customer information is handled in accordance with Finnish data protection laws and the company’s privacy policy. Personal data is used only for order processing, communication, and improving customer experience.

16. Intellectual Property
All images, content, and trademarks on the Pohjolan Maustetukku website are the property of the company. Unauthorized use, reproduction, or distribution of such materials is prohibited without written consent.

17. Changes to Sales Terms
The company reserves the right to update these sales terms at any time to reflect changes in operations or legislation. Updated terms will be published on the website, and the date of the latest revision will be indicated.

18. Applicable Law and Dispute Resolution
These terms are governed by Finnish law. Any disputes will primarily be resolved through negotiation, and if unresolved, may be referred to the Consumer Disputes Board or a Finnish court of law.